['Privacy Policy\n\nAt Greenfield Veterinary Clinic, protecting your privacy is of paramount importance to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform or our services. By using our service, you consent to the practices described herein and to our collection and use of your information as outlined below.\n\nInformation We Collect \nWe collect several types of information to provide and improve our services, including:\n\n- Personal Identification Information: name, address, contact details including phone number and email address, which you provide when booking appointments or contacting us.\n- Pet Information: details about your pet’s health, breed, age, and medical history necessary to deliver veterinary care and treatment.\n- Usage Data: information automatically collected when you access our website, such as IP address, browser type, operating system, pages visited, and the date and time of access.\n- Payment Information: where applicable, payment data is collected securely to process transactions related to our veterinary services.\n\nHow We Use Your Information \nWe use information collected about you and your pet to:\n\n- Provide, operate, and maintain our healthcare and veterinary services.\n- Manage appointments, medical records, diagnoses, treatments, and ongoing care.\n- Communicate important updates, appointment reminders, and health advice related to your pet.\n- Improve our website, customer service, and tailor your experience.\n- Comply with legal obligations and regulatory requirements.\n- Protect the security and integrity of our systems and users.\n\nLegal Basis for Processing \nUnder applicable data protection laws, including the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:\n\n- Performance of a contract: to fulfill our obligations in providing veterinary services.\n- Consent: where you have expressly agreed to specific processing activities.\n- Legitimate interests: to improve our services and protect against fraud.\n- Compliance with legal obligations imposed on us.\n\nDisclosure of Your Information \nWe do not sell or rent your personal information to third parties. We may share your information with:\n\n- Veterinary specialists or laboratories for diagnostic purposes, strictly to the extent necessary for your pet’s care.\n- Service providers and contractors who assist us in operating our business under confidentiality agreements.\n- Law enforcement or regulatory authorities if required by law or to protect the rights, property, or safety of our clinic or others.\n\nData Retention \nWe retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records and related information will be retained in accordance with healthcare industry regulations and best practices.\n\nYour Rights \nYou have the following rights under GDPR and related privacy laws:\n\n- The right to access the personal data we hold about you.\n- The right to request correction of inaccurate or incomplete data.\n- The right to request erasure of your personal data where there is no compelling reason to continue processing.\n- The right to restrict or object to certain types of processing.\n- The right to data portability in a structured, commonly used format.\n- The right to withdraw consent at any time where processing is based on your consent.\n\nTo exercise any of these rights, please contact us in writing at our physical address provided below.\n\nSecurity of Your Information \nWe implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to maintain a secure environment.\n\nChildren’s Privacy \nOur services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected data from a child under 16, we shall take steps to delete the information without undue delay.\n\nChanges to This Privacy Policy \nWe may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our online platform. We encourage you to review this policy periodically.\n\nContact Information \nIf you have any questions or concerns regarding this privacy policy or how we handle your personal data, you may contact us at:\n\nGreenfield Veterinary Clinic \n42 Kingswell Road, Suite 3B \nBristol, South West England BS8 4AW \nUnited Kingdom \n\nWe are committed to ensuring your privacy and the confidentiality of your pet’s health information. Thank you for trusting our clinic with your veterinary care needs.', 0.0015256000000000002, 'gpt-4.1-mini']